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  • itsupportuniongov
  • (1 posts)

 my cameras are uploading into folder but not current view.

when I login and click on my cameras, i dont get the current views from the cameras (3) . 

If i click into the folder, they are there.

In my account, WolfPen is only one correctly showing.


5/13/2021 9:20:49 AM

  • CameraFTPSupport
  • (326 posts)
Subject: Re:my cameras are uploading into folder but not current view

I just checked your cameras, two of them are working fine (which means your account is fine and CameraFTP server is working fine).

The 3rd one has stopped uploading for a day, but you can play back the old footage. You need to check if the camera is still connected to the Internet. Rebooting the camera probably can solve the problem. If not, please use a web browser to connect to the camera's configuration interface. If you can log in to its configuration interface, you should be able to solve it just like how you configured it initially.  If you still cannot solve it, please contact CameraFTP support via email. 


 


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5/13/2021 10:49:06 PM

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