Usually you need to configure your camera(s) by yourself. ( If you have a lot of cameras, or if you plan to order a large plan, we might be able to help you remotely)
Jooan IP cameras are probably compatible with our service. We have a setup guide document for Jooan brand IP cameras. Please visit this page:
https://www.cameraftp.com/CameraFTP/Support/Jooan_FTP_CloudRecording.htm
If you have any questions/problems, please email us the screenshots of your camera's configuration pages.