ftp access problem?. DriveHQ Cloud IT Service Support Forum

shamsat
(3 posts)

Hi,

I was using ftp graphical client gftp to uplaod files to my storage without any problem but since few days when i connect with gftp, after connection, cannot browse the root folder and files in there is written:

0

mean there is zero files, but when i login to my account with web browser there are folders and all my uploaded files and can uploade files with drivehq file manager.

DriveHQ Customer Support
(650 posts)

Subject: Re:ftp access problem?

Hi, this is an unusual problem that we have not heard of before. Can you duplicate the problem at any time? Please contact a support member at support@drivehq.com for help about this problem.

ravinachoudhary
(1 posts)

Subject: Re: gmail id password recover

i lost my password of my gmail acoount so i request u kindly help

DriveHQSupport
(650 posts)

Subject: Re:ftp access problem?

Hello, please email your support request to support@drivehq.com. Thank you.

fbellotti
(6 posts)

Subject: Re:ftp access problem?

ho regolarmente effettuato il pagamento mensile ma non riesco ad utilizzare il server che mi scrive:

Test ... Fallito

Utente o password non corretta

Le impostazioni che ho sempre indicato sono le seguenti:


FTP Porta
FTP Utente
FTP Password
Upload cartella FTP
FTP Modalita
	Settare il primo e Testarlo
Upload immagine adesso
Intervalo di upload (secondi)

Potete indicarmi con urgenza la souzion del problema?

grazie

DriveHQSupport
(650 posts)

Subject: Re:ftp access problem?

Thank you for your inquiry. Please note there are restrictions for free FTP users:

1. The FTP connection frequency must be no greater than 6 times per minute.

In some cases, the limit might be less.

2. The max logon times is 25 times per day. On top of this you get 100 FTP

logons when you open account which can be drained after you use your 25 on

any given day.

If you violate either of these restrictions, your IP may become blocked for two hours. If you continue to log on after this, your account may become disabled and you would need to contact us to have it re-enabled.

With any paid subscription, there is no restriction on max # of logons.

However, the connection frequency must still be kept to 10 times per minute or lower. You can use our proftp.drivehq.com server which is reserved for paying members.

fbellotti
(6 posts)

Subject: Re: ftp access problem?

User: DriveHQSupport - 12/27/2011 9:28:01 AM

Thank you for your inquiry. Please note there are restrictions for free FTP users:

1. The FTP connection frequency must be no greater than 6 times per minute.

In some cases, the limit might be less.

2. The max logon times is 25 times per day. On top of this you get 100 FTP

logons when you open account which can be drained after you use your 25 on

any given day.

If you violate either of these restrictions, your IP may become blocked for two hours. If you continue to log on after this, your account may become disabled and you would need to contact us to have it re-enabled.

With any paid subscription, there is no restriction on max # of logons.

However, the connection frequency must still be kept to 10 times per minute or lower. You can use our proftp.drivehq.com server which is reserved for paying members.

la presente solo per confermare che ho avuto il problema dopo aver pagato il canone mesile

(pago il canone da da 3 mesi)

ho interrotto ogni connessione ed ogni accesso da circa 20 ore ma non riesco ugualmente ad accedere attraverso ftp.

Occorre forse riattivare il servizio da parte vostra?

grazie

Francesco B

fbellotti
(6 posts)

Subject: Re:ftp access problem?

continuo a non poter accedere al servizio ftp da telecamere ip

comunico che ove perduara tale situazione mi vedrò costretto a disdire l'abbonamento.

grazie

f bellotti

DriveHQSupport
(650 posts)

Subject: Re:ftp access problem?

Hi, please email support@drivehq.com. I am sorry, but we can only support in English at this time.

fbellotti
(6 posts)

Subject: Re:ftp access problem?

Riporto, di seguito, estratto dei miei versmentti effettuati da cui risulta che l'ultimo mensile effettuato è del

20-12-2012 e quindi dovrei avere pagato il servizio fino al 20 genn 2012

grazie

Dichiarazione ID	Dichiarazione Data	Cash Balance	Max Spazio	Byte scaricare	Totale punti
229260898	2011/12/20 10:23	-16,85 $	4,00 GB	0 B	0
225586528	2011/11/20 10:23	-8,87 $	3,00 GB	0 B	0
221897906	2011/10/20 10:23	-2,99 $	2,00 GB	0 B	0

fbellotti
(6 posts)

Subject: Re:ftp access problem?

Riporto, di seguito, estratto dei miei versmentti effettuati da cui risulta che l'ultimo mensile effettuato è del

20-12-2012 e quindi dovrei avere pagato il servizio fino al 20 genn 2012

grazie

Dichiarazione ID	Dichiarazione Data	Cash Balance	Max Spazio	Byte scaricare	Totale punti
229260898	2011/12/20 10:23	-16,85 $	4,00 GB	0 B	0
225586528	2011/11/20 10:23	-8,87 $	3,00 GB	0 B	0
221897906	2011/10/20 10:23	-2,99 $	2,00 GB	0 B	0

DriveHQSupport
(650 posts)

Subject: Re:ftp access problem?

Si prega di vedere un messaggio da noi a vostra casella di posta.

fbellotti
(6 posts)

Subject: Re:ftp access problem?

I apologize,

I would like to know, after paying, as evidenced bymy bank, what should I do to use your ftp service.
Thank you.
Francis

DriveHQSupport
(650 posts)

Subject: Re: ftp access problem?

User: fbellotti - 1/4/2012 11:29:19 PM

I apologize,

I would like to know, after paying, as evidenced bymy bank, what should I do to use your ftp service.
Thank you.
Francis

Hello Francis. You can find FTP instructions here: http://www.drivehq.com/Help/doc/ftp_faq.htm#1. If you have specific questions, please email support@drivehq.com. Thank you!